iOS:
A crash log can help an engineer diagnose and resolve an application problem. To send a crash log, please follow these steps:
1) Open the iOS Settings app
2) Select Privacy & Security
3) Select Analytics & Improvements
4) Select Analytics Data
5) Scroll down to find any entries that start with “Notate”. These should be in alphabetical order.
6) Select an entry that says Notate, and tap the share button at the top right
7) Email the entry to support@shafersystems.com
Android:
Step 1: Enable Developer Options
Enabling Developer Options on your Android device gives you a few more advanced settings. Other than making these additional settings visible, it will not make any changes to your device. Here’s how to enable them:
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Visit your device’s Settings app and select About phone or About tablet. It is typically the last one in the main Settings or if the Settings app is broken into sections, it might be in a tab like “General" or “Device”.
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In the “About” section, scroll down to the Build number - it’s typically the last one - and tap it 7 times, until you see a message that says “You are now a developer!”. Developer Options are now enabled.
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Tap the back button to leave the “About” page. The new Developer Options item will now be shown directly under or above “About phone”.
Step 2: Capture a Bug Report
Here’s how to capture a Bug Report and send it to Notate:
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Reproduce the issue that you’re seeing. For example, complete the steps that cause Notate to crash.
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After reproducing the issue, go into the main Settings app and select Developer Options.
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Tap Take bug report (you may need to toggle the “On" switch at the top first). After a few minutes you will receive a prompt to email the bug report. Please send it to support@shafersystems.com