|
You see |
What it means |
What to do |
|---|---|---|
|
Tap to sign in on a location |
Your sign-in for it has expired, or you haven't signed in yet |
Tap it and sign in |
|
A file won't open offline |
It isn't on this device yet |
Connect, or make it available offline next time |
|
An orange mark beside a file |
A change hasn't uploaded, or there is a conflict |
Tap the mark; check your connection |
|
Conflict Detected |
Someone else saved the same file |
Choose Save as to keep both versions |
|
An Office file opens in Notate instead of Word, Excel or PowerPoint |
The Office app isn't installed, isn't allowed for you, or you're offline |
Install the app or connect; otherwise ask your administrator |
|
Couldn't check for new mail |
Email Attachments couldn't refresh; your list is still there |
Tap Retry or pull down to refresh |
|
Moving or copying the folder … isn't supported yet |
That folder can't go to that location |
Move the files inside it instead |
|
No ✦ button, or Not configured |
The AI assistant isn't turned on for your organization |
Ask your administrator |
|
A feature in this guide is missing |
Your organization hasn't turned it on |
Ask your administrator |
Still stuck? Settings → Send Feedback reaches the Notate team with your app details attached.